Terms of service

Stale Aaroz Technologies (OPC) Pvt. Ltd., a company duly incorporated under the Companies Act, 2013, having its registered office at Hadapsar, Pune, hereinafter referred to as the “Company”, sets forth the following Terms of Service (hereinafter referred to as the “Agreement”), which shall govern all engagements, transactions, and contractual relationships between the Company and any client, customer, entity, or individual (hereinafter referred to as the “Client”) availing the Company’s software development, artificial intelligence solutions, or any ancillary or associated services.

By executing a Statement of Work, Work Order, or any written authorization, or by accessing, using, or deploying any product or deliverable rendered by the Company, the Client is deemed to have unconditionally accepted and agreed to be legally bound by the provisions set forth herein.

The Company is engaged in the business of providing bespoke software development services, artificial intelligence solutioning, and other custom technology offerings including but not limited to APIs, platforms, systems integration, UI/UX development, and machine learning solutions, hereinafter collectively referred to as the “Services”.

The Client undertakes and warrants to provide timely access to all information, data, approvals, environments, and personnel as may be reasonably required by the Company to discharge its obligations under this Agreement. The Client further warrants that any data, documentation, or content provided shall be lawfully obtained and shall not infringe any third-party rights, intellectual property, or data protection laws.

The financial terms, including but not limited to pricing, milestones, payment timelines, and invoicing protocols, shall be delineated in the mutually executed Statement of Work or contractual instrument. Unless otherwise specified therein, all invoices issued by the Company shall be payable within fifteen (15) calendar days from the date of receipt. In the event of delayed remittance, the Client shall be liable to pay interest on the overdue sum at the rate of 1.5% per month, compounded monthly, or the maximum rate permitted by applicable law, whichever is lower.

All proprietary software, source code, algorithms, documentation, and related intellectual property created specifically under the scope of a contractual engagement, and fully paid for, shall vest solely with the Client. Notwithstanding the foregoing, the Company reserves an irrevocable, non-exclusive right to retain and reutilize all pre-existing tools, code libraries, techniques, frameworks, and reusable components developed independently of the Client engagement or outside the scope of deliverables.

Each party undertakes to preserve the confidentiality of all proprietary or sensitive information, trade secrets, business plans, client data, and other non-public information exchanged during the term of the engagement. Such confidentiality obligation shall survive for a period of three (3) years post-termination or expiration of this Agreement.

The Company represents and warrants that it shall perform all Services in a timely and professional manner, using qualified personnel, in accordance with applicable industry standards. However, the Company makes no representations or warranties, express or implied, including without limitation any warranty of merchantability or fitness for a particular purpose, and disclaims any liability for consequential, incidental, or special damages arising from the use of any deliverable or solution. The Client acknowledges that software and AI solutions may inherently contain bugs or errors, and the Company shall only be obligated to remedy material defects reported during the agreed warranty or support period.

Unless expressly stated, support, updates, enhancements, and post-deployment maintenance are not included and shall be governed by a separate maintenance or AMC agreement.

This Agreement may be terminated by either party by giving not less than fifteen (15) days’ prior written notice. Upon termination, the Client shall be liable to compensate the Company for all work performed, resources allocated, and expenses incurred up to the effective date of termination, including any unrecovered costs due to early cessation of the engagement.

This Agreement shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute, controversy, or claim arising out of or in relation to this Agreement shall be subject to the exclusive jurisdiction of the competent courts located at Pune, India.

The Company shall not be held liable for any delay or failure in performance caused due to Force Majeure events, including but not limited to acts of God, government restrictions, war, pandemics, natural calamities, telecommunications failures, or labor disturbances.

This Agreement constitutes the entire understanding between the parties and supersedes all prior oral or written communications, proposals, or representations. Any amendments, modifications, or waivers must be in writing and duly executed by authorized signatories of both parties.

For any queries or notices under this Agreement, the Client may contact the Company at the following:

Stale Aaroz Technologies (OPC) Pvt. Ltd.